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Future of Email - eMarketer Report

Our ISMs should be interested in this article from eMarketer on the future of email.  Two-thirds of adult respondents said they preferred e-mail for communicating with businesses. Just as many—and this is the important part—said they expected to still prefer e-mail five years from now.

How quickly does your internet department respond to emails?  Does you have a Blackberry or similar device to respond quickly (that syncs with your inbox)?